Last updated: April 24, 2025
At Perfumes Kannauj, we value customer satisfaction and strive to provide the best quality products and service. Please review our Cancellation and Refund Policy below.
1. Order Cancellation
- Before Shipping:
You can cancel your order within 12 hours of placing it, provided it has not been shipped. To request cancellation, please email us at info@perfumeskannauj.com with your order details. - After Shipping:
Unfortunately, once your order has been shipped, we are unable to cancel it.
2. Refund Eligibility
Refunds are only offered under the following conditions:
- You received a damaged or defective product.
- You received the wrong item.
- Your order was not delivered within 30 business days (for international shipping) or 15 business days (within India), excluding force majeure situations.
To be eligible for a refund:
- You must notify us within 3 days of receiving the item.
- The item must be unused, in its original packaging, and in the same condition as received.
3. How to Request a Refund
To initiate a refund, please email us at info@perfumeskannauj.com with:
- Order number
- A brief description of the issue
- Clear photos of the item (in case of damage or defect)
Once approved, we will process the refund to your original payment method within 7–10 business days.
4. Exchanges
We currently do not offer exchanges due to the nature of our products (fragrances and oils). Please ensure you double-check your order before placing it.
5. Non-Refundable Items
Refunds will not be granted for:
- Opened or used items
- Items returned without prior authorization
- Digital gift cards
- Custom or bulk orders unless defective
6. Return Shipping
If a return is required, customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (wrong or defective product). We recommend using a trackable shipping method.
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Recheck your bank account.
- Contact your credit card company or bank (processing times may vary).
- If you’ve done all of this and still haven’t received it, contact us at info@perfumeskannauj.com.
8. Contact Us
If you have any questions about our Cancellation and Refund Policy, feel free to reach out:
📧 Email: info@perfumeskannauj.com
🌐 Website: https://perfumeskannauj.com