Refund and Returns Policy -

Last updated: April 24, 2025

At Perfumes Kannauj, we value customer satisfaction and strive to provide the best quality products and service. Please review our Cancellation and Refund Policy below.

1. Order Cancellation

Before Shipping:
You can cancel your order within 12 hours of placing it, provided it has not been shipped. To request cancellation, please email us at info@perfumeskannauj.com with your order details.
After Shipping:
Unfortunately, once your order has been shipped, we are unable to cancel it.

2. Refund Eligibility

Refunds are only offered under the following conditions:

You received a damaged or defective product.
You received the wrong item.
Your order was not delivered within 30 business days (for international shipping) or 15 business days (within India), excluding force majeure situations.

To be eligible for a refund:

You must notify us within 3 days of receiving the item.

The item must be unused, in its original packaging, and in the same condition as received.

3. How to Request a Refund

To initiate a refund, please email us at info@perfumeskannauj.com with:

Order number
A brief description of the issue
Clear photos of the item (in case of damage or defect)

Once approved, we will process the refund to your original payment method within 7–10 business days.

4. Exchanges

We currently do not offer exchanges due to the nature of our products (fragrances and oils). Please ensure you double-check your order before placing it.

5. Non-Refundable Items

Refunds will not be granted for:

Opened or used items
Items returned without prior authorization
Digital gift cards
Custom or bulk orders unless defective

6. Return Shipping

If a return is required, customers are responsible for the return shipping costs, unless the return is due to a mistake on our part (wrong or defective product). We recommend using a trackable shipping method.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Recheck your bank account.
Contact your credit card company or bank (processing times may vary).
If you’ve done all of this and still haven’t received it, contact us at info@perfumeskannauj.com.

8. Contact Us

If you have any questions about our Cancellation and Refund Policy, feel free to reach out:

📧 Email: info@perfumeskannauj.com
🌐 Website: https://perfumeskannauj.com

This is the sample page

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.